1. About these terms and the service

These Terms & Conditions ("Terms") govern practitioner use of TCM Prescription Platform (tcmprescription.ca, "we" or "us"). By creating an account or using practitioner services, you agree to these Terms. If you act for a clinic, you must have authority to do so. If you do not agree, do not submit prescriptions or use the assistant; contact us about any existing orders or account records.

Canadian TCM herbal prescription fulfillment for registered practitioners, supporting customized granule formulas, secure patient payment, professional labels, and dispensing workflow. Not a public or retail pharmacy.

We support prescription submission, payment, dispensing coordination, labels and order follow-up. Optional AI tools provide draft suggestions for practitioner review, not an independent diagnosis, prescription or patient consultation. The platform does not replace the practitioner-patient relationship or guarantee a therapeutic result.

The Privacy Policy explains information handling. Agreement to these Terms is not patient consent, does not automatically bind a patient to a practitioner's agreement, and does not waive rights that cannot lawfully be excluded.

2. Practitioner eligibility and account security

Accounts are for registered TCM practitioners or other appropriately authorized healthcare professionals acting within their permitted scope and jurisdiction. Provide accurate registration, contact and clinic details, keep them current, and tell us promptly about restrictions, suspension or loss of authority to practise.

Creating an account or confirming an email does not verify professional qualifications. TCM Assist requires a confirmed email, manual qualification approval and enabled access before trial activation or generation. We may request relevant verification information or restrict access while eligibility is reviewed. Approval is an access decision, not a regulatory endorsement.

Use your own account, protect your credentials and devices, and do not share logins or registration identities. Report suspected misuse to admin@tcmprescription.ca. Accounts confirmed to belong to the same practitioner may share one trial allowance.

3. Clinical responsibility and prescription accuracy

The prescribing practitioner is responsible for assessment, appropriate consent, clinical decisions, follow-up and professional records. Verify the patient, indication, herb identity and variant, quantity, units, frequency, duration, directions, allergies, interactions, contraindications and relevant precautions before submitting a prescription.

Distinguish raw-herb quantities from granule quantities. Any displayed conversion is guidance, not a universal product specification; check the actual product concentration and intended per-dose and total amounts. Do not assume different extracts are interchangeable.

Review warnings, calculations, translations, labels and any AI output. An automated review, missing warning or completed payment does not establish clinical safety. Reordering requires a fresh assessment of suitability; a past order is not continuing authorization.

We retain responsibility for our own services and handling obligations. These Terms do not transfer all dispensing responsibility to the practitioner. The platform is not monitored for emergencies; use appropriate emergency services, including 911 in Canada, when immediate assistance is needed.

4. Patient information, consent and records

Submit another person's information only with appropriate authority and any required consent. Explain relevant dispensing, payment, delivery and information-sharing arrangements to patients, including parents or authorized decision-makers where applicable. Provide only the information needed for the task and check contact details before sending payment links or notifications.

Do not enter health-card numbers, government ID documents or a complete clinical record into prescription notes or routine support messages. AI notes must be de-identified. Names, contact details, exact birth dates, chart numbers and identifying combinations of facts must be removed before using the assistant.

Our AI privacy disclosures distinguish transient assistant content from stored prescriptions, labels, financial records and account-linked usage. Provider processing and retention are separate; neither Canada-only processing nor zero retention is promised. Review the cross-border processing information before using the service if your clinic has residency restrictions.

Maintain your own required clinical records in an authorized record system. Account closure or clearing the assistant does not erase submitted orders, emails, downloaded labels, clipboard copies or records that must be retained. Privacy requests follow the access and correction process.

5. TCM Assist and automated review

TCM Assist generates draft TCM pattern assessments and formula suggestions from the case information you supply. The prescription-review and herb-name translation features are separate automated aids. None acts as a registered practitioner, conducts a patient examination, or replaces clinical judgment.

Output can be incomplete, incorrect, inconsistent or unsuitable, even when confidently written. Traditional explanations, named formulas, historical references or citations are not proof of safety or reliable evidence. Independently check every herb, dose, unit, combination and rationale, and resolve uncertainty before clinical use. Language matching and translation can also introduce errors.

The current floating assistant does not independently create an order, submit a prescription, charge a card or send patient instructions. You decide whether to use a suggestion and must review any material copied into a prescription. Do not represent generated content as an independently approved prescription or a guaranteed result.

The assistant is not a saved patient history. Its case text and suggestions are not written to our application database in the current trial, but account-linked usage, cost, eligibility and feedback records are retained. See the Privacy Policy for browser behaviour and provider retention.

6. Free trial, usage limits and future offers

The current TCM Assist trial lasts 14 days from your explicit activation after qualification approval. Registration and approval alone do not start it. The trial does not require a payment card and does not automatically renew into a paid plan.

Daily and trial allowances, request limits and service-wide cost controls apply. The assistant shows your available allowance and access state. Generation may pause at a limit, during a safety review, or when the platform's overall budget is reached, even if your personal allowance remains. Trial access is not a promise of unlimited or uninterrupted generation.

Reaching a limit does not trigger an overage charge. Paid AI subscriptions, overage billing and referral rewards are not currently offered in this release. Inviting another practitioner does not currently earn a three-month extension or other reward. Any future paid plan or promotion requires separately disclosed terms and, for a charge, your express agreement.

We may adjust or pause the trial for safety, reliability or cost management and communicate material changes through the service or account contact. This does not authorize a new charge or alter an already-paid prescription. Do not create duplicate identities or automate requests to evade limits. Manual prescription submission is separate from AI trial availability.

7. Orders, review and availability

Check the final formula, patient details, payer, delivery destination and price before submitting. An order number, payment link or payment confirmation records a stage of the transaction; it does not by itself confirm that preparation or dispatch is complete.

Fulfillment depends on a valid prescription, payment confirmation, product availability and any necessary clarification. We may hold an order and contact the practitioner about missing information, an unavailable item or a concern requiring review. A stock listing or AI suggestion does not reserve stock or guarantee availability.

Clinically material substitutions or changes require the prescribing practitioner's confirmation before dispensing. Any change affecting price or delivery arrangements must be communicated for agreement as applicable. If an order cannot be fulfilled, contact us to resolve the order and any payment under the cancellation and refund provisions below.

8. Granules, product information and quality concerns

Products are supplied as herbal granules where specified. Use the relevant ingredient, concentration, label and supplier information rather than a general website illustration. Contact us for product-specific licensing or quality information when needed.

A Natural Product Number (NPN), where applicable, relates to a particular licensed product. It is not evidence that every customized formula, combination or patient-specific use has separate Health Canada approval. Manufacturing and patient-specific compounding have different regulatory considerations; see Health Canada's natural health product compounding guidance.

Report suspected dispensing errors, damaged packaging, quality concerns or adverse reactions promptly, with the order reference and relevant product details. Seek appropriate clinical assistance for patient concerns. Website content and product availability do not promise a cure, specific outcome or insurer reimbursement.

9. Prices, discounts and payment

Prices are in Canadian dollars unless explicitly stated otherwise. Review the order breakdown, including the formula, any service or handling charges, practitioner markup, applicable discounts and the final amount. A base-price discount applies to the indicated base component, not automatically to every charge. Any applicable taxes or delivery charges must be disclosed before payment; do not assume a charge is included unless stated.

The current workflow allows the practitioner to pay or to send a patient a payment link. Selecting a payer is separate from selecting the delivery destination. The person paying must be authorized to use the payment method. Hosted checkout is processed by Stripe; our application does not collect full card numbers or card security codes.

A successful payment return page or email may arrive before the portal finishes updating. Payment status and eligible commission are reconciled from payment confirmations. If a charge appears but an order remains pending, contact us with the order reference rather than paying again. Do not send card details by email.

Prices and availability may change for future orders, including reorders. A corrected quote or changed order must be reviewed before an additional charge; these Terms do not permit silently increasing an already-authorized payment.

10. Practitioner markup, balances and payouts

Where offered, practitioner markup is part of the patient-paid order total and is recorded as commission after confirmed payment. Practitioner-paid orders do not earn patient-payment markup. A draft, unpaid order, duplicate notification or payment-link email does not create a separate commission entitlement.

You are responsible for explaining charges to patients and complying with applicable professional fee, conflict-of-interest and tax obligations. The availability of a markup control does not establish that a fee or referral arrangement is permitted by your regulator. Ontario practitioners should consult the CTCMPAO fees and billing standard.

A payout request reserves or deducts the requested amount from the available balance while awaiting processing. A pending request or notification email is not confirmation that funds have reached your bank. Do not submit the same request again solely because an email is missing; check the account history or contact support.

Report a balance discrepancy with the relevant order or payout references. Duplicate payments, refunds, reversals, chargebacks or incorrect credits require reconciliation and may affect the amount owed. Any correction should be explained with supporting records; do not assume a refund automatically updates commission or that an unexplained balance is final. No instant payout, fixed processing deadline or investment return is promised.

11. Patient shipping and clinic pickup

• Ship to Patient (Home): the recipient's shipping details are collected during checkout where required. Confirm that the payer understands whose address to provide.
• Ship to Clinic (Pickup): the prescription is sent to the clinic address. The clinic must coordinate the patient's pickup or onward arrangements; this option is not home delivery.

Confirm the destination, contact details and any delivery restrictions before payment. Request changes promptly; an address change is not confirmed until acknowledged, and rerouting after preparation or dispatch may not be possible. Any additional arrangements or charges require explanation and agreement.

Delivery estimates, including next-day service in parts of the Greater Toronto Area, are not guarantees. Preparation, stock, clarification, courier schedules, weather and holidays can affect timing. Availability of an address in checkout does not establish that every destination or cross-border shipment is supported or legally permitted.

Contact us about missing, delayed, damaged or misdirected deliveries. These Terms do not automatically shift all delivery risk to the patient when a parcel is handed to a courier or remove remedies required by law.

12. Changes, cancellations, returns and refunds

Contact admin@tcmprescription.ca as soon as a correction or cancellation is needed. Include the order reference and a brief explanation, without unnecessary patient details. Closing a browser, using the payment-cancel page, or deleting a draft does not itself cancel an existing paid order.

The available options depend on whether payment, preparation, customization or dispatch has occurred. A request is not confirmed until acknowledged. Customized preparations may not be suitable for return or reuse, but this is not a blanket "no refunds" policy and does not remove rights concerning errors, defective goods, non-delivery or other remedies required by law.

We review cancellation, return and refund requests against the order circumstances, any terms disclosed before purchase and applicable law. Contact us before returning products so appropriate handling can be arranged. Where a refund is agreed or required, we will confirm the amount and process; payment-provider and bank processing can affect when it appears.

There is no automatic self-service refund or commission-reversal promise in these Terms. Refunds and related practitioner balance corrections must be reconciled. Contacting support does not waive any available payment dispute, statutory cancellation or complaint right.

13. Acceptable use and content rights

Do not submit fraudulent prescriptions or identities, access another person's records without authority, misuse payment links, interfere with security, upload malicious content, or bypass access and usage controls. Use the service only for lawful professional activities within your authority.

We do not claim ownership of your clinical records or submitted content. You authorize processing needed to provide the requested service as described in the Privacy Policy; this is not a blanket right to sell patient data or use it for unrelated advertising. Submit only material you are entitled to provide.

The platform's branding, software and original site materials remain with their respective rights holders. You may use the service and review or adapt generated suggestions for your authorized practice, subject to these Terms and applicable rights. AI output may not be unique or eligible for exclusive ownership, and third-party references must be independently checked.

14. Availability, communications and third parties

We aim to provide a reliable service, but maintenance, provider outages, security measures and network failures can interrupt access, generation, payments or notifications. Keep a suitable clinical and operational backup process and do not rely on the platform for urgent care or as your only clinical record.

Email delivery is not guaranteed. Check the portal and contact support if a payment, order or payout status is unclear before repeating a submission. Account and transaction communications are distinct from marketing consent.

Hosting, authentication, payment, email and AI services involve third-party providers identified in the Privacy Policy. Their relevant terms may also apply to services they provide directly. A provider outage or third-party link does not remove our own legal responsibilities.

15. Suspension and account closure

We may restrict or suspend access where reasonably necessary for qualification concerns, patient safety, suspected misuse, security, legal requirements or material breaches of these Terms. Urgent restrictions may be immediate; where appropriate, we will explain the issue and how to request review.

You may stop using the service or contact us to request account closure. Suspension or closure does not automatically cancel paid orders, erase records, forfeit legitimate balances or remove payment and recordkeeping obligations. Contact us to resolve outstanding fulfillment, payouts and access requests.

Information retention and deletion remain subject to the Privacy Policy and applicable law. Responsibilities for existing transactions, confidentiality and disputes continue where relevant after access ends.

16. Service limitations and legal rights

Except for express commitments and requirements imposed by law, we do not guarantee uninterrupted access, error-free AI output, availability of a particular herb, delivery on an estimated date, or a clinical outcome. Professional review remains necessary.

To the extent permitted by applicable law, we exclude liability for indirect, incidental, special or consequential losses arising from use of the platform. This exclusion does not apply where prohibited and does not exclude liability for fraud, wilful misconduct, gross negligence, or duties and remedies that cannot lawfully be limited.

Nothing in these Terms waives applicable consumer, patient, privacy or professional rights, excuses our own unlawful conduct, or eliminates responsibility for a dispensing or payment error. No blanket indemnity or automatic forfeiture of account balances is imposed by these Terms.

17. Governing law and resolving concerns

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada, subject to mandatory protections that apply in another relevant jurisdiction. Ontario courts may hear disputes, without removing a right to use another court, regulator or complaint process where the law provides it.

Contact us first where practical so an order, payment or account concern can be investigated. These Terms do not require private arbitration, waive class proceedings, or prevent you from contacting a professional college, privacy commissioner, payment provider or other competent authority.

If part of these Terms is unenforceable, the remaining provisions continue to the extent legally permitted. This does not authorize replacing an invalid provision with one that removes mandatory rights.

18. Updates and contact

The effective date identifies this version. We may update these Terms as services or legal requirements change and will provide notice of material changes through the service or account contact, with additional agreement where required. Posting an update alone does not authorize new charges, retroactively change an agreed order, or permit incompatible uses of patient information.

This version adds detail on qualification review, the limited AI trial, prescription responsibilities, payments, commission reconciliation, delivery choices and order support. It does not activate paid AI plans or referral rewards.

TCM Prescription Platform
admin@tcmprescription.ca

Use this contact for terms questions, order or payment issues, account closure, complaints, or an accessible copy. Include an order or payout reference where useful, but do not email passwords, card details or a full clinical record. For information-handling questions, see the privacy contact and complaints section.